Connect the Microsoft tenant to the
Ctelo Business Phone Cloud
Add a new domain
1. Log in to Domains - Microsoft 365 Admin Center with a Global Admin account.
2. Find the .onmicrosoft.com domain in the list and copy the first string (yourco.onmicrosoft.com).
3. Click “Add domain” and type in the domain name below based on the region the location is being onboarded in. Replace the yourco with the string from point 2. Click “Use this domain”
For European and African locations: yourco.we1.routeams.cloud
For USA, Canada and Mexican locations: yourco.eus1.routeams.cloud
For Asian locations: yourco.hk1.routeams.cloud
4. Select “Add a TXT record to the domains DNS records” and click “Continue”
5. Send the TXT name and TXT value using the form below. Return to the Add Domain wizard and click Verify as soon as Ctelo has confirmed that the DNS record has been registered.
6. Click "Continue"
7. Uncheck “Exchange and Exchange Online Protection” and click “Continue”
8. Click "Done"
