Office Connect
The Ctelo Office Connect service is connecting offices in countries with strict telecom regulations to Microsoft Telephony solutions.
Office Connect Standard
Best choice for small offices
This service is an add-on that connects offices in countries with strict telecom regulations to Microsoft Telephony solutions. A hardware appliance is installed at the Company Office location. The service is connected to the Ctelo Operations Center and managed as part of the Ctelo Voice Cloud.
​Main features
​
-
99,9% SLA, best effort due to customer responsibility of the following per hosted unit:
-
Firewall SLA
-
Datacenter SLA
-
LAN/WAN SLA
-
Internet access SLA
-
-
Daily backup
-
Quarterly Software Updates
-
Proactive Quality monitoring of Ctelo Voice licensed users
-
Advanced Hardware Replacement (AHR)
-
5-7 business days for hardware replacement depending on location
-
-
Minimum 3-year agreement​
-
Requires Ctelo Voice user licenses
Office Connect High Availability
Best option for larger offices with critical calls.
This service is a High Availability add-on that connects offices in countries with strict telecom regulations to Microsoft Telephony solutions. Two hardware appliances are deployed at the Company Office location. The appliances are configured in a fully redundant setup. The service is connected to the Ctelo Operations Center and managed as part of the Ctelo Voice Cloud.
​Main features
​​
-
99,99% SLA, best effort due to customer responsibility of the following per hosted unit:
-
Firewall SLA
-
Datacenter SLA
-
LAN/WAN SLA
-
Internet access SLA
-
-
Daily backup
-
Quarterly Software Updates
-
Proactive Quality monitoring of Microsoft Telephony licensed users
-
Advanced Hardware Replacement (AHR)
-
5-7 business days for hardware replacement depending on location
-
-
Minimum 3-year agreement​
-
Requires Ctelo Voice user licenses
