Smarter Calls @Work
with Microsoft Teams, Dynamics, Web-pages, Apps and Bots
Higher value at a lower cost
Ctelo simplifies telephony by seamlessly integrating it with Microsoft Teams,
Dynamics, BOTs, Apps and Web pages, enhancing collaboration in the digital era.
As these applications are part of the existing Microsoft 365 ecosystem, the total cost of
ownership is significantly lower than traditional business phone solutions.
Business Phone 3.0 is collaborative telephony - designed to boost employee and customer satisfaction, streamline administration, and reduce the need for extensive user training.
Every call is digitalized, ensuring a smarter, more productive communication experience.
In this podcast Ben and Lisa deep-dives into Business Phone 3.0:
Why digitalize telephony?
We have reached a point where it is essential for employees to adapt to the digital landscape, utilizing digital solutions to keep the company informed about the performance of various departments. For too long, telephony communication has been a black hole, with no information shared unless someone manually records the call and its content. It's time for a change.
Below, we outline four key areas where integrating phone calls into Microsoft Teams and Microsoft Dynamics can provide significant value. This applies to all digital solutions with telephony capabilities.
Ctelo Voice Licences
With a per user per month licensing you can tap into the world of Microsoft Telephony. Se the different choices below.
One Cloud
Smarter Calls
Easy Admin
Better call handling with
Microsoft Teams
Answer phone calls to the company in a professional way with Microsoft Teams standard functionality.
01
Put calls on hold and bring them back
02
Transfer calls to colleagues based on their presence status.
03
Ask busy colleagues in a chat or call if they are available before transferring.
04
Add a colleague to the call if you need assistance to answer a question.
Microsoft Dynamics Contact Center
Make every support call a great experience!
Power up the Microsoft Dynamics Customer Service Omnichannel with Call Center functionality. By adding the Voice option for Omnichannel, phone calls can be routed to agents based on several criteria, and the support agents can use transcription and recording for effective documentation of the case.
Ctelo Voice adds the missing piece of connecting your existing phone numbers to the Dynamics Contact Center setup.
Bring Your Own Telco
Global Cloud
The Ctelo Voice cloud services for Microsoft Teams, Dynamics and ACS is co-sell ready with Microsoft in 141 countries.
It makes it easy to deploy the best possible business phone solution in any location globally. Ctelo specialists are by your side, all the way towards the new way of calling.
Be part of the evolution
CTELO works closely with Microsoft, resellers, partners, telecom operators and customers to make telephony a natural part of the Microsoft Teams and Microsoft Dynamics collaboration experience.
"Microsoft is changing the way Enterprise Voice services are consumed. CTELO is at the forefront of this evolution."
Dag Nyrud
Director Modern Workplace Microsoft Norway
Integrations
Ctelo have been working with Reception, Switchboard and Contact Center solutions in the Microsoft space for over 10 years. This gives us the best knowledge and preconditions to assist our customers in the transition from legacy solutions to the new digitalised Microsoft telephony space.
Companies using our services becomes telephony vendor independent since the Ctelo Voice services can integrate with any solution in the market. The biggest benefit is achieved when integrating with Microsoft Azure based solutions.
FINDIT Teams App
Findit is your Microsoft Teams employee catalogue app, making it easy to start an email, chat, call, book meetings and see the presence status of any one of your colleagues. The Findit catalogue is a search tool that improves how employees interact internally and respond to external queries.
Get started
If your company has decided that Microsoft Teams or Dynamics should be used for business communication, the next step is adding telephony to the same experience. It is easy to get started using the Ctelo Voice cloud services, and Ctelo specialists will be at your side to ensure everything is implemented as planned.